ZenWave LLC Refund and Return Policy
At ZenWave LLC, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your product, we are here to help.
1. Return Policy
You may return most new, unopened physical products purchased directly from ZenWave LLC within 14 days of delivery for a full refund.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging with all accessories, manuals, and documentation.
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A valid proof of purchase is required (order confirmation or receipt).
We reserve the right to refuse returns of items that do not meet the above conditions.
2. Non-Returnable Items
The following items are non-returnable:
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Products that have been damaged after delivery
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Products showing signs of installation or usage
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Items marked as "final sale" or "non-refundable" at the time of purchase
3. Refunds
Once your return is received and inspected, we will notify you via email.
If your return is approved, a refund will be issued to your original method of payment within 7 business days.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us first.
5. Return Process
To initiate a return or exchange, please contact us at:
Email: [email protected]
Phone: +1 (207) 558-5999
Address: ZenWave LLC
401 Ryland St, Reno, NV, 89502
United States
Please do not send your purchase back without first contacting us. Unapproved returns may be rejected.
6. Shipping Costs for Returns
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If the return is due to a defective or incorrect product, ZenWave LLC will cover the return shipping cost.
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For all other returns, the customer is responsible for return shipping charges.
We appreciate your business and are committed to providing you with quality products and responsive support. If you have any questions about this policy, feel free to reach out to us.
